Refund Policy

MockGarden offers one self-service refund path for Access Pass purchases: the one-time 7-day refund guarantee. It is a one-time opportunity tied to your first successful Access Pass payment. If you meet the eligibility requirements below and submit a valid request, we refund the complete amount of that first payment.

Access Passes are one-time purchases. They do not renew automatically. We do not offer prorated refunds for unused days after the guarantee period ends, and we do not refund second or later Access Pass purchases under this policy.

You may have only one active Access Pass at a time. While access is active, you cannot purchase another pass, extend the current pass early, or hold overlapping paid access windows.

1. Each pass begins when payment is confirmed and lasts for its fixed 30-, 90-, or 180-day window.
2. After access expires, or after a successful one-time 7-day refund guarantee request ends it, you may purchase another Access Pass.
3. A later purchase starts its own independent access window and does not create a new one-time 7-day refund guarantee.

Because only one paid pass can be active, an eligible one-time 7-day refund always targets the complete first-payment amount and ends that single active pass. MockGarden does not calculate partial refunds across multiple overlapping purchases.

The one-time 7-day refund guarantee is included with your first successful Access Pass payment only. It applies regardless of which pass you purchase (Sprint, Focus, or Horizon).

1. One guarantee per account — you cannot receive a second guarantee on a later Access Pass purchase.
2. Manual or promotional access grants that are not successful paid Access Pass purchases do not create a guarantee.
3. If you already used the guarantee and received a refund, future Access Pass purchases are not refundable under this policy except where applicable law requires otherwise.

You must meet all of the following requirements at the time you request a refund:

1. You made a first successful Access Pass payment on your account.
2. You have not already used the one-time 7-day refund guarantee.
3. Your request is made within 168 hours (7 days) of payment confirmation.
4. Your Refund Usage is below 100 points.
5. Your Access Pass is still active.
6. You do not already have a refund request being processed.

The 168-hour window begins when your payment is confirmed, not when you first use the Services.

Refund Usage is the only usage threshold that determines whether the one-time 7-day refund guarantee remains available during the 168-hour window. There is no separate test-count limit.

Refund Usage is a weighted measure of Mock Test generation usage. It is not a simple count of tests taken or submitted. Refund Usage increases only when a Mock Test is successfully generated and becomes ready for you to take. Failed generation adds no Refund Usage.

Examples:

1. Two Full Mock Tests (98 points) — still eligible.
2. Two Full Mock Tests plus one Task Practice (103 points) — no longer eligible.
3. Eight Section Tests (96 points) — still eligible.
4. Twenty Task Practice sessions (100 points) — no longer eligible.

While the guarantee is still available, the Mock Test setup page shows an informational notice when the Mock Test you selected would, upon successful generation, bring Refund Usage to 100 points or more and end your guarantee eligibility. The notice is informational only. It does not block you from starting the Mock Test, require acknowledgement, or ask you to confirm again.

If you are already ineligible because Refund Usage has reached 100 points or more, the setup page does not repeat the threshold notice. Once Refund Usage reaches the limit, the guarantee cannot be used for the remainder of the window, even if your Access Pass is still active.

While eligible, sign in and open the Access page in your account. Use the Request refund button to submit your one-time 7-day refund guarantee request. No payment selection or manual approval is required.

If you believe you were charged in error, charged twice, or have another billing problem outside the guarantee, contact us at contact@mockgarden.com. Those matters may be handled as Billing Corrections (see Section 11).

An eligible one-time 7-day refund guarantee request refunds the complete amount of your first successful Access Pass payment, in the currency charged at Checkout. Refunds are never prorated.

Refunds are returned to your original payment method. Timing depends on your bank or card issuer and may take several business days after we process the refund.

When your one-time 7-day refund guarantee request succeeds:

1. Your only active Access Pass ends for starting new Mock Tests.
2. Mock Tests you already started may be finished, submitted, and judged.
3. Your Test Results and Mock Test history remain available.
4. You may purchase a new Access Pass after access has ended, but that purchase will not include a new one-time 7-day refund guarantee.

After a refund is reported successful, MockGarden treats the pass as permanently ended. A rare later payment-processor issue does not restore access or reopen the guarantee; it is handled as a Billing Correction instead.

The following do not create a refund right under this policy:

1. Second or later Access Pass purchases after your first successful payment.
2. Unused time remaining on an Access Pass after the 168-hour guarantee window.
3. Failure to use the Services during your Access Pass period.
4. Free Learning Hub features, including daily practice and flashcards.
5. Requests made after Refund Usage reaches 100 points or more.
6. Requests made after the 168-hour window has passed.
7. Partial or prorated refunds for unused days on any Access Pass.

After you submit a refund request, your account enters a refund processing state until the request is resolved.

1. You cannot start new Mock Tests while processing is underway.
2. You cannot purchase a new Access Pass while processing is underway.
3. Mock Tests already in progress are not interrupted.
4. A Mock Test that was already preparing when refund processing began may still finish generation without changing the eligibility captured at refund request time.

If a refund request fails before payment success is reported, and you are still within the eligibility window with Refund Usage below 100 points, your access is restored and the guarantee may become available again so you can retry.

Billing Corrections are support remedies for payment problems outside the one-time 7-day refund guarantee. Examples include duplicate charges when you already had active access, or rare payment processor issues reported after a refund.

Billing Corrections do not create a new one-time 7-day refund guarantee, do not change Refund Usage rules, and do not restore Access Pass access after a successful guarantee refund. Contact contact@mockgarden.com for billing issues that fall outside the guarantee.

This Refund Policy is incorporated into our Terms of Service. If there is a conflict between a summary shown elsewhere in the product and this Refund Policy or the Terms, the Refund Policy and Terms control.

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection or other mandatory laws. Where required by law, we may provide remedies beyond this policy. Those remedies do not recreate the one-time 7-day refund guarantee.

For refund eligibility questions, billing errors, or other payment matters, contact: